Privacy Policy
1. What type of personal information does Arabian Gear collect?
We collect information like your name, email, phone number, shipping address, and payment details to process orders securely.
2. How does Arabian Gear protect my personal data?
Your data is encrypted and stored in compliance with UAE's data protection regulations, ensuring it is protected against unauthorized access.
3. Will my data be shared with third-party companies?
We only share your information with trusted service providers (e.g., delivery services, payment processors) necessary for completing your order.
4. Can I request the deletion of my personal data from Arabian Gear?
Yes, under UAE Data Protection Law, you can request the deletion of your personal information by contacting our support team.
5. How can I review or change my personal information?
You can access and update your personal details at any time by logging into your Arabian Gear account and navigating to the profile section.
Shipping and Return Policy
1. What shipping options does Arabian Gear offer?
We provide standard and express shipping across the UAE. Orders over AED 100 qualify for free standard shipping.
2. How long will it take for my order to arrive?
Standard delivery usually takes 2-3 business days within the UAE, while express delivery takes 1-2 business days.
3. Can I return or exchange a product from Arabian Gear?
Yes, returns and exchanges are allowed within 7 days of delivery, as long as the product is unused, undamaged, and in its original packaging.
4. What items are not eligible for return?
Electronics, personal care items, and clearance items are not eligible for return unless they are faulty, in line with UAE consumer laws.
5. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email, which you can use to follow your shipment status.
Orders and Payment
1. What payment methods are accepted at Arabian Gear?
We accept major credit and debit cards, such as Visa and Mastercard, as well as Cash on Delivery and Apple Pay for UAE customers.
2. Is my payment information safe with Arabian Gear?
Yes, all payments are processed through secure gateways that comply with PCI-DSS standards to ensure your payment details are fully protected.
3. Can I cancel or modify my order after placing it?
You can cancel or modify your order until order is processed. After this period, your order might already be processed for shipping.
4. How will I receive a refund for a returned or canceled order?
Refunds are processed within 7-10 business days and credited back to the original payment method used during purchase.
